Privacy Policy

Last updated: January 2025

The Machine Tools Company, Inc. ("Fireweave," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, software, and websites (collectively, the "Services").

1. Information We Collect

Information You Provide

• Account Information: Name, email address, company name, job title, and contact details when you register
• Payment Information: Billing address and payment method details (processed by our payment processors)
• Communications: Information you provide when contacting us for support or inquiries
• Customer Data: Data you submit to or process through our Services

Information Collected Automatically

• Usage Data: Information about how you interact with our Services, including features used and actions taken
• Device Information: Browser type, operating system, device identifiers, and IP address
• Log Data: Server logs, error reports, and performance data
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Services
• Send promotional communications (with your consent where required)
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors, consultants, and other service providers who need access to perform services on our behalf
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, property, and safety of Fireweave, our users, or others
• With Your Consent: With your consent or at your direction

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Customer Data is retained in accordance with your subscription agreement and applicable data retention policies.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is completely secure.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission where applicable.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@fireweave.ai.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve our Services. You can control cookies through your browser settings. Essential cookies are required for the Services to function properly. Analytics cookies help us understand how you use our Services. You may opt out of non-essential cookies through our cookie preference settings.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@fireweave.ai.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR). Our legal bases for processing include consent, contract performance, legitimate interests, and legal obligations. You have the right to lodge a complaint with a supervisory authority in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: